Frequently asked questions

Always remove your jewelry when in contact with water (showering, swimming, bathing) and also when applying body lotion, oil, or perfume. For Sterling Silver styles, you may notice these naturally tarnish with time. This can be avoided by keeping the jewelry in it's box in order to avoid open air when you are not wearing it. We have applied an anti-tarnish coating for longer wear but if you do notice tarnishing then you can clean with a soft, lint-free cloth.

We recommend that all AURAGEMS jewelry be cleaned and polished after 6 months, therefore we have provided this service for free at any AURAGEMS store. If you are not able to bring your jewelry to the store, you may still receive a free cleaning by mail, however shipping costs are subject to the purchaser.

Please contact us at team@auragems8.com

Please visit https://www.paypal.com/jm/webapps/mpp/paypal-safety-and-security to get more details about the secure payment with Paypal.

All you need to do is click on the link at the bottom of the newsletter and unsubscribe.

Your personal information isn't supplied to any third parties and your details will be kept confidential. No third parties have access to our customer list. Please go to the Privacy Policy page for details.

Every order we ship leaves our warehouse in perfect shape. If you can see damage to the package when receiving it, make sure the delivery worker knows this. And only confirm that you accept the package with reservations. Then please open the order carefully, keeping the package in the shape you received it as well as possible. Proceed by checking through all the items you received. Check that the items are in perfect condition and have not sustained any damage. If you find items that are damaged contact our customer service immediately! Please take pictures of the damaged items and the damaged delivery box/container and send them to team@auragems8.com

along with a description of the damage and your order number. In such cases, hold on to all packaging material. We’ll take care of the issue right away and work towards a solution. If you have already accepted the package but only noticed damage later, contact us immediately.

Please contact us from team@auragems8.com.

Please contact us at team@auragems8.com.

While every effort is made to protect goods during transit, if goods are damaged when you receive them, then please contact us at team@auragems8.com.

Yes, you have 14 days to return your order. Please refer to our Delivery & Returns page. We only refund postage on returns if the item is faulty, it is always best to email us first before sending your return.

Please contact us per E-Mail: team@auragems8.com.

All AURAGEMS jewelry is Nickel safe, Lead free and falls within EU regulations.

Please contact us immediately from team@auragems8.com. The parcel will be sent back to you again. You will also have the opportunity to provide us with a new delivery address where someone will definitely be available to accept the parcel (e.g. office, neighbour, friend…)

Delivery costs vary depending on the country that your delivery address is located in.

Your purchase is shipped securely in a plain cardboard box. Your item will be delivered to the delivery address provided during validation of your order within an estimated time frame of 2 to 7 working days depending on shipping method chosen.
Shipping is free with any purchase worth €800 or more.

Once goods have been dispatched, we will e-mail you. If you haven't received goods within specified time of delivery requested please e-mail team@auragems8.com.

We deliver all over the world. Delivery charges apply, and we offer express shipping.

Please click on the paypal button. Then you can choose the payment by credit card without paypal account.

1. What is Paypal? Paypal is an online banking system that can be used to pay in online shops like "Auragems". The aim of Paypal is to make online payments easy and safe to use for buyers and sellers.

2. How does PayPal work? PayPal is pretty much an online bank. This means that a user of PayPal will have an account, with which they can manage payments they have made or received. There are several ways to transfer money with PayPal: -You can transfer money directly to PayPal through simple bank transfers, and then pay online with that credit. -You can use your credit card for payments. Like this the money doesn’t first need to be transferred to PayPal, but will go straight to the receiver. Members’ information is protected with SSL during every transaction. Senders' financial details like credit card or account information is kept secret from the receiver, keeping them safe from abuse by payees.

3. How can I use PayPal with Auragems? On our Website it is not necessary to have a Paypal account. More Information regarding PayPal can be found on www.paypal.com and on our Info Page on Payment options!

The status “not yet paid” means, that you have not yet completed your payment. If you are paying by credit card or PayPal, the “not yet paid” status means that the payment process has not been completed. You can finish the payment process at any time. To find out how, click here. Please take note that your credit card will only be fully debited once your items have been dispatched. Until then, the amount will only be reserved, but not yet debited

No we are sorry, but we only accept payment by credit card and paypal.

Please visit https://www.paypal.com/jm/webapps/mpp/paypal-safety-and-security to get more details about the secure payment with paypal

In this case, you are probably using a “Verified By Visa“ or “Mastercard SecureCode“ credit card. These credit cards require an external site to be loaded directly from Visa or Mastercard. It is possible that this website is being blocked by a firewall or pop-up blocker. Please turn off your pop-up blocker or ask your system administrator to change the preferences of your firewall to allow access to these pages. You are also welcome to contact us from team@auragems8.com. You also have the option to change the payment methode at any time.

All credit and debit cards will be debited at the point of order.

We accept Amex, Mastercard, Visa Debit, Visa Delta, Visa Electron, Maestro, Solo and Maestro.

We accept payment using all major credit and debit cards, as well as Paypal.

Please ensure that you have entered the correct e-mail address. The order confirmation is always sent to the e-mail address saved in your customer account. If this e-mail address is correct, please check whether the confirmation e-mail may have been filtered into your spam folder. Otherwise please contact us from team@auragems8.com

In order to make sure that the jewelry will fit you perfectly, follow these simple steps:

1. Take a string or ribbon and wrap it around your finger
2. Mark or cut the string or ribbon at the point that it is overlapping itself
3. Measure the string with a ruler in centimeters
   The number of millimeters closest to the mark/cut corresponds to the size of the ring that you should order.

You will receive a “pending validation” email after you have placed your order on the Auragems website.
Your receipt will be sent as soon as your order is confirmed.
You will also receive a paper receipt in the shipment to your specified billing address.

Please contact us from team@auragems8.com if you don´t find a a selected piece of jewelry anymore.

Once your order has been dispatched you will be notified via e-mail.

Yes, please contact team@auragems8.com if you would like to engrave your jewelry.

All AURAGEMS jewelry is made to order, meaning it is custom made after you order the piece.

Always remove your jewelry when in contact with water (showering, swimming, bathing) and also when applying body lotion or perfume.

For Sterling Silver styles, you may notice these naturally tarnish with time. We have applied an anti-tarnish coating for longer wear but if you do notice tarnishing then you can clean with a soft, lint-free cloth.