Return Policy
Due to the custom-made nature of the goods at AURAGEMS, we do not issue returns for any reason besides exchange, size-change, manufacturing issues, or wrong products being received.
If for some reason something does not fit, sizes can be changed for rings and bracelets at any time. Please contact team@auragems8.com to let us know what size needs to be changed and how we can help you.
Returns for exchange or size exchange can be within 14 calendar days after receiving the product. For hygienic reasons, earrings are not returnable. We only refund postage on returns if the item is faulty, and it is always best to email us first before sending your return. Send us an image that clearly shows the damage, and we will verify whether the product is faulty or not. In the case that the product is faulty, we will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after AURAGEMS has verified the said product is defective.
All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received.
Due to the custom-made nature of the goods at AURAGEMS, we do not issue returns for any reason besides exchange, size-change, manufacturing issues, or wrong products being received.
If for some reason something does not fit, sizes can be changed for rings and bracelets at any time. Please contact team@auragems8.com to let us know what size needs to be changed and how we can help you.
Returns for exchange or size exchange can be within 14 calendar days after receiving the product. For hygienic reasons, earrings are not returnable. We only refund postage on returns if the item is faulty, and it is always best to email us first before sending your return. Send us an image that clearly shows the damage, and we will verify whether the product is faulty or not. In the case that the product is faulty, we will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after AURAGEMS has verified the said product is defective.
Returns for exchange or size exchange can be within 14 calendar days after receiving the product. For hygienic reasons, earrings are not returnable. We only refund postage on returns if the item is faulty, and it is always best to email us first before sending your return. Send us an image that clearly shows the damage, and we will verify whether the product is faulty or not. In the case that the product is faulty, we will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after AURAGEMS has verified the said product is defective.
All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received.
Due to the custom-made nature of the goods at AURAGEMS, we do not issue returns for any reason besides exchange, size-change, manufacturing issues, or wrong products being received.
If for some reason something does not fit, sizes can be changed for rings and bracelets at any time. Please contact team@auragems8.com to let us know what size needs to be changed and how we can help you.
Returns for exchange or size exchange can be within 14 calendar days after receiving the product. For hygienic reasons, earrings are not returnable. We only refund postage on returns if the item is faulty, and it is always best to email us first before sending your return. Send us an image that clearly shows the damage, and we will verify whether the product is faulty or not. In the case that the product is faulty, we will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after AURAGEMS has verified the said product is defective.
All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received.
Due to the custom-made nature of the goods at AURAGEMS, we do not issue returns for any reason besides exchange, size-change, manufacturing issues, or wrong products being received.
If for some reason something does not fit, sizes can be changed for rings and bracelets at any time. Please contact team@auragems8.com to let us know what size needs to be changed and how we can help you.
Returns for exchange or size exchange can be within 14 calendar days after receiving the product. For hygienic reasons, earrings are not returnable. We only refund postage on returns if the item is faulty, and it is always best to email us first before sending your return. Send us an image that clearly shows the damage, and we will verify whether the product is faulty or not. In the case that the product is faulty, we will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after AURAGEMS has verified the said product is defective.
Returns for exchange or size exchange can be within 14 calendar days after receiving the product. For hygienic reasons, earrings are not returnable. We only refund postage on returns if the item is faulty, and it is always best to email us first before sending your return. Send us an image that clearly shows the damage, and we will verify whether the product is faulty or not. In the case that the product is faulty, we will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after AURAGEMS has verified the said product is defective.
All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received.
